> For the complete documentation index, see [llms.txt](https://barbecueswap.gitbook.io/bbq/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://barbecueswap.gitbook.io/bbq/help/tech-help.md).

# Tech Help

What to do if website is down?

We leave you some solutions that community members have been giving us in case of not having a correct use of the platform.

In case of being on the PC and not being able to enter the website. You will most likely have to clear cache. Here is a link to help you with that.

{% embed url="<https://www.wpbeginner.com/wp-tutorials/how-to-clear-your-dns-cache-mac-windows-chrome/>" %}

In case of being on a mobile device and not being able to enter the website. They will most likely have to clear cache. Here is a link to help you with that.

{% embed url="<https://help.dreamhost.com/hc/en-us/articles/360001399086-Flushing-your-DNS-cache-on-iPhone-or-Android>" %}

Also remember you might need to enable cookies. Or use incognito mode

{% embed url="<https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en>" %}

#### If for some reason the website is really down, don't worry, your staked tokens are safe. Here is an instruction of how to proceed with an emergency withdrawal.

### Step 1: Go the MasterChef on the blockchain.

{% embed url="<https://bscscan.com/address/0x26B2081247222f44D010A1a7eC74FE9Ecc1D89eC>" %}

### Step 2: Connect Wallet

Navigate to the following page and click *Contract* in the top bar: Connect MetaMask.

Click *Write Contract* and connect to MetaMask by clicking *Connect to Web3*.

### **Step 3: Go to section 4.**

Scroll down to section 4, where you will be able to see *emergencyWithdraw* function. In the box there, you will need to specify the pool, from which you want to withdraw your tokens.